GENERAL CONDITIONS OF SALE
HYGGE CHALETS LODGES & SPA ESTATE
SAS HYGGE CHALETS
1. Purpose
These general terms and conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the SAS HYGGE CHALETS establishment (Domaine du Hygge Chalets Lodges & Spa), whose contact details are specified in the reservation confirmation document. They govern all the steps necessary for the reservation and its follow-up between the contracting parties. The customer acknowledges having read and accepted these general terms and conditions of sale, as well as the conditions of sale of the reserved rate accessible on our reservation platform. These conditions apply to all reservations concluded online via our reservation platform.
2. Reservation
The customer selects the services presented on our reservation platform. He acknowledges having read the terms and conditions for booking the available services, having requested and obtained all the information necessary to make his reservation in full knowledge of the facts. The customer is responsible for his choice of services and their suitability to his needs. We cannot be held liable in this regard. The reservation is deemed accepted by the customer at the end of the reservation process.
3. Booking process
Reservations are made via the electronic reservation form available on our online platform. The reservation is completed upon receipt of the reservation form duly completed by the customer, which attests to the veracity of the information provided. The customer must enter their banking information to guarantee the reservation and accept these general conditions before definitively confirming the reservation.
4. Acknowledgment of receipt of reservation
The booking confirmation is sent by email to the address provided by the customer. This confirmation summarizes the contract offer, the services booked, the prices, the sales conditions of the selected rate, and the contact details of the establishment.
5. Cancellation or modification by the customer
In accordance with Article L. 121-21-8 of the French Consumer Code, the customer does not have the right of withdrawal. The conditions for cancellation or modification are specified in the conditions of sale for the reserved rate. All reservations are personal and cannot be transferred to a third party.
6. Consumption of the service
The customer may be required to present identification upon arrival to complete a police form. Any behavior contrary to public order may result in the immediate expulsion of the customer without refund. The customer must respect the internal regulations of the establishment or risk having their stay cancelled without compensation.
7. Liability
The establishment is not responsible for any discrepancies between the descriptions on the website and the actual experience during the stay. The establishment declines all responsibility in the event of force majeure or incidents beyond its control (breakdowns, internet unavailability, etc.).
8. Complaints
Any complaint relating to the performance of services must be reported in writing within eight days of the customer's departure.
9. Price
Prices are inclusive of all taxes and are confirmed prior to booking. Any changes to statutory taxes will be reflected in the price on the invoice date. Additional services and tourist taxes are not included in the price unless otherwise stated.
10. Payment
The customer must provide their bank details to guarantee their reservation. Payment is made on site at the establishment, unless otherwise stated for a special rate requiring prepayment.
11. Bank guarantee
A security deposit of €1,000 is required and must be provided in the form of a credit card imprint no later than 72 hours before the client's arrival.
This deposit is intended to cover any damage caused to the establishment's facilities, equipment or furniture during the customer's stay.
In the absence of a security deposit by bank imprint, no key handover will be made, and the establishment reserves the right to cancel the reservation without refund.
The deposit will be returned to the guest within 7 days of departure, provided that no damage is noted in the accommodation. In the event of damage, the establishment reserves the right to debit all or part of this deposit to cover the cost of repairs.
12. Respect for privacy
The personal data collected is intended for the establishment and its service providers. It may be transmitted to third parties for the proper execution of the reservation. The customer consents to the transfer of his data, including outside the EU, as part of the execution of the contract.
13. Evidence Agreement
Acceptance of the general conditions and entry of banking information constitutes an electronic signature having the same value as a handwritten signature.
14. Force majeure
In the event of force majeure, neither the customer nor the establishment may be held responsible for the non-performance of their respective obligations.
15. Dispute Resolution
These General Terms and Conditions are governed by French law. In the event of a dispute, only the French courts will have jurisdiction.
16. Entirety
These conditions express the entirety of the obligations of the parties. They may be modified at any time, with new versions being posted online.
17. Pets 🐾
The Domaine du Hygge accepts, under certain conditions, the presence of petsin accommodations designated for this purpose.
Only small or medium-sized dogs are allowed , with a limit of one animal per accommodation .
The animal must be clean , calm , kept on a lead in the common areas of the estate and must not be left alone in the accommodation in the absence of its owners.
Any presence of animals must be reported at the time of booking . A ""pet-friendly"" option must be selected when booking, otherwise access to the accommodation will be refused on the day of arrival. Additional fees may apply for specific cleaning.
Owners remain responsible for any damage or nuisance caused by their animal.
In the event of non-compliance with the rules, the Estate reserves the right to interrupt the stay without reimbursement .